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nordstrom return policy is just a gimmick to get people in the door. Its a pick and choose deal with them. I bought a bag a few years ago, had tags like new condition with the receipt. My return was refused because they "didnt carry lamb anymore". Clerk was very "um yeah, no" attitude, very bad experience, she had a condescending tone and kept saying "so um, ya-h" like that. "yah" so like um "yah" im taking my shopping elsewhere so um like "yah".