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I have worked at Walgreens for about 6-7 months now. The fine print on your receipt, the policy, and management all play a role on how your experience will go.<br /> <br /> I've been to Walgreens where they do as much possible to benefit the store, not the customers. I noticed these experience take place in cities that are developing (high crime rates), so it's like they are expecting shady people to come into their store to do no good.<br /> <br /> I work in a city that is more...developed... and my managers have always stressed the importance of customer service. We have been opened about 5 years and are making a huge impression getting noticed with good service. <br /> <br /> From what I've observed at my Walgreens:<br /> <br /> 1. We accept returns on just about everything; new, used, old, nearly empty (we limit on near-empty products). <br /> 2. If it's used, we simply send it to the manufacturer for a replacement. <br /> 3. If it's a seasonal item, we will accept it. <br /> 4. If it's an item we don't carry, we will accept it, and management will make an effort to make room to make a new spot for it. <br /> 5. No receipt? We will look up your transaction with your balance rewards card or credit card. Last resort, we call our manager to do the return.<br /> 6. Purchased an item that was on clearance? We will accept it.<br /> <br /> I've never seen any of my shift leaders refuse a return, regardless that it was some broken electronic piece costing up to $70.<br /> <br /> If the return amount hits $10, we need your first and last name as basic info. If the amount hits (I believe) $30, we need manager approval to do the return. This requires more information, such as your name, address, zip and phone number.<br /> Sometimes the cashier will simply ask for the info, sometimes we ask for ID because we don't want other people to hear your personal information.<br /> <br /> <br /> <br /> Anyway, who ever is manager/shiftleading at the time also has a lot to do on how your experience will turn out. I've been denied a return before because the product I've used was 'opened', or because the store doesn't carry the item, therefore they will have no place to put it. Those stores don't want to deal with extra work, having to do stuff like send used/damaged items to the manufacturer and what not. If really lazy, they accept the return and put it back on the shelf without inspecting it.