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About 1/2 hour ago, someone from your Return Department said that he was sending me two emails - one with a prepaid return sticker and the second one for a survey. I have not received either. My time to return the printer expires tomorrow. Please take care of this immediately. He may have entered my email incorrectly. It is: carolehowerton@bellsouth.net. The invoice number for the Canon printer is: XJM33JT98. My phone number is: 5613674090. My name is Carole Howerton.