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This company utilizes a 'planned obsolescence' method to stall out on warranties. I have proof of their behavior here in this link <br /> <br /> if anyone wishes to listen to this audio feed. I made them aware that I was recording the 3-way phone call. The refrigerator was worked on many times by certified-Samsung technicians. Later deemed defective, due to wrong ECR and main board. It's been an ongoing (3 year) process. As of late, there have been 21 phone calls with ECR, 17 emails adding up to a total of 75 hours. Samsung wants us to store their defective fridge until their Exchange and Refund department 'approves' the buyback. The 'buyback' keeps getting rejected due to the fact that Samsung admittedly delays and stalls on the process pushing the fridge out of the warranty period. The company frequently points the fingers at its own employees as the reason for the rejections. My father and I are filing a complaint with the FTC and State Attorney Generals' office, division of Consumer Affairs. As a previous technician for Samsung (USSI) I have had to replace more than 30 wiring harnesses for brand new Samsung products in less than 1 year. ECR department continues to lie and obfuscate about honoring warranties and initiates verbal contractual agreements by phone, which are lawfully binding here in this state.