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I purchased an HP Pavillion in sept.2013 and purchased a 2 yr. warrenty in oct.2013 I tried to get help with drivers last week and was told I only had a 1 yr. warrenty and would have to pay for help.I spent over 2 hours on the phone with nothing resolved called back 2 days later and told them to take my information and give it someone who can give me a refund of 160.49 you took and didn't honor my name is Douglas Mann phone# is Please have someone who can give me a refund. Call Me