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They have this weird policy with certain goods. I have received two goods this month, both clothing, that i just didn't like. I asked for a refund, and they gave it to me, but they don't want the items back. Its an unworn dress and unworn pants, both with tags. They said keep it, but gave me my money back anyway. Odd. Also, I had an issue with ordering seats for a show for my family, and they processed it as different orders so they wouldn't be together. They gave me a $15 credit for the inconvenience, but when I got there, the seats actually were together. Not complaining.