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I am very frustrated by this last experience with Microsoft. I placed an order online for a product, and was notified a short time later that the order needed to be cancelled. I called and spoke with &quot;Jay&quot; at Microsoft, who managed to get the order canceled after about 10 minutes (or so I thought). He gave me a confirmation number and assured me that the order was canceled.<br /> <br /> A couple of hours later, I received a shipping confirmation and a notice that the charge had gone through. So much for canceling the order. I now have to receive the item first, initiate a return, and take it to UPS. Plus, I will have to wait for the charge to be credited back.<br /> <br /> There is no excuse for this lousy service from Microsoft.