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I followed all the associates directions to return a printer, a reconditioned printer purchased from Tech Support (to replace a printer that was not working and is now working perfectly after being unplugged for 5 days!) and I cannot get anyone to call me back, connect me w/the right dept., a credit manager or credit my credit card for a confirmed return. My credit card has been credited only for the $20.21 additional warranty purchased however not the printer. The reconditioned printer did not operate correctly, I called Tech Support and they wanted to go through all the trouble shooting I had just performed and I said NO! I just want to return it! I returned it two days after receiving it. It has been received at the return center in Tenn, USA. My case no. is<br /> The HP voice automated menus are garbled, I was passed back and forth between dept. for yet another thirty minutes of my time w/o results. I am frustrated! I just want my money back! I'll never buy an HP product again. (My HP laptop has had it's share of problems too).