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2 YRS in a row kmart screwed me! I am now @this point getting a lawyer! 'THEY DONT COLLECT PAYMENT UNTIL ITEM HAS ACTUALLY SHIPPED" ..B.S." my card charged multiple times and collected from my bank ! (yet I cancelled order before it was shipped)now im overdraft.Its been 10 days now,I have no merchandise at all.I was charged twice and after 16 phone calls, 11 emails, and 4 different supervisers with 2 different stories and still no resolution! I ACTUALLY feel like, They believe im trying to scam them and THEY CLAIM item was cancelled yet never shipped or colected from my bank... MY bank statement shows in detail it def was collected and coincidently that same day i get a email saying my order has shipped .. NOW REMEMBER THERE POLICY "" DONT COLLECT PAYMENT TILL .WHAT?? EXACTLY! no more phone calls no more STRTESSING no more kmart 4 kristina for christmas ..IM SEEKING LEGAL HELP TODAY and yes folks / obviously it was a large ammount of cash ! KMART -KRISTINA-KUSTOMER SERVICE AND KMART ARE NO MORE! LATER ! ;)