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Bought a New xbox one system from game stop in McArthur Wv had it a few days and it keep freezing up. Took it back guy was rude and said that you have glitzes in system and since it was opened you cant get a refund well how do you know if its going to work if you cant open it. So they open the new one and put the games from the returned one in the so called new console and cut the box so you cant return it. What if it was the game making it freeze?