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I had a mail order arrive that was the wrong item and called and the customer service rep said take it to the nearest store for a return. They processed it and the refund has not posted even though I was told it would be immediate. From reading the reviews, I am thinking this company is a scam and plays with your money for as long as it can. That is what all large corporations seem to do I guess when they are in bankruptcy--they cannot manage their business and when they fail, they expect their customers or the government to float them. Seems like all banks and businesses that are fat and bloated with their exorbitant executive salaries, they expect the government or some one else to bail them out. This country and it's government and business practices are going down the tubes.