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if i had the money i would take aggressive legal action against you sony. this is what i experienced today...<br /> im having an issue downloading the new update because i cant access psn without the update and psn is required to complete the download. i spent 3 hours on the phone with psn support and 3 different representatives today regarding this issue. my time was wasted and i was disrespected on all three occasions. the first representative put me on hold for 15 minutes to &quot;further investigate my issue&quot; before hanging up on me. the second representative lied to me by telling me that 3 of the 4 ports on my router were down when i knew that wasn't the case and was able to confirm this through my isp within 8 minutes. the third rep told me to &quot;just buy an ethernet cable&quot; when im 50 feet away from my modem. the same rep said &quot;just take it to a friends house and try&quot;. after jumping through the same hoops with three different representatives over a span of almost three hours he concluded my last option was to see if initializing my ps4 works. that is not going to happen. when i asked to speak with a manager he agreed and put me on hold where i sat for another 25 minutes before being hung up on for the second time. if my only option to get online again is to reset my ps4 to factory settings then i no longer want it. my internet is working perfectly fine even on my ps3 so i know this is not the issue as all your reps told me it was repeatedly today. im really trying to keep a cool head after being so thouroughly disrespected. nobody should have to deal with a rep lying, being arrogant or hanging up on you and the worst part is i was mostly patient right up until the end.<br /> i sent the novel above to one of the chat specialists who then tried to sell me ps plus so i can initialize my system and not lose my game save data. that just pissed me right off especially since i had asked for a refund two sentences previous. she then agreed to ship it back for free to repair/replace it. i just feel like ive been straight up sh*t on! i no longer want anything to do with sony or anybody they're affiliated with and will encourage everybody i know to not buy sony products and clearly lay out the experience i had from 12:00pm-7:00pm today.