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In April,2011 we purchased an &quot;Over the Range Microwave Oven, Model #SMH9207.<br /> <br /> The door latch broke in Oct/2014, and I called Samsung. They said we needed: (1) Spring key, $1.00 and (2) Assy Body Latch, $7.22. <br /> <br /> When it arrived it was a tool, which we could not figure out how to use (there were NO instructions enclosed), and a new spring.<br /> <br /> My husband got on the internet and found a movie someone had made to fix the latch, and it was free.<br /> <br /> If you could please refund our money, for the (2) items you sent, (I am returning them, unused!). Thank you, L