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I was canceling my account. And had spent time on my Virgin Mobile act trying to contact them. Surprise surprise that I couldn't get a connection as always. They auto topped up my acct. and now after a month of being told I was getting a refund, I was told that it had been denied. All the notes the we're reffering to me during the conversation were false and now I am going to have to go to war about it. Plus the "manager" I spoke with was even less helpful thend the employees I spoke with.