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Immediately after it's release I purchased a PXW-Z100 understanding that a firmware update enabling long gop mode would be available mid 2014. It's now October and there has been NO firmware updates published. I now want to return the camera and am obtaining legal assistance in order to get a refund from Sony. Plus, the service ACROSS ALL DIVISIONS of Sony is virtually non-existent. I've had problems with some of my Sony Software's protection methods, I've tried calling Sony 8 times with EVERY time getting a message they are in a staff meeting or phone call volume is too heavy for them to speak to me. WHAT THE HELL HAPPENED to SONY???