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I just had a horrible experience with Home Depot. my husband had bought,some drills and batteries and other tools for our nephew to join in the construction business. He gave them to his nephew as a gift. Due to family situations his nephew was unable to use them but by this time he no longer had the receipt. My husband brought in some of the tools to return at the Marysville, WA store and the cashier refunded the purchase on a Home Depot gift card. The next day he returned to the same store to return the rest of the tools and they refused him and told him to call a different company. So later that day I took the items to be returned and I was denied and told the same thing to call this other company TRE. They gave me no explanation other than that. I explained the story of why we had to return these items but that we were going to be spending the money in that same store to buy other things we need. They were rude and told me that they didn't make the decisions, had nothing to do with them not accepting my return. I called the company TSE and they told me that it was the store who would reject my return, all they did was track their merchandise something. I demanded to know why I was being denied but still could get no answers. I called the store and asked for the manager and explained my situation and he just told me they don't make the decision to reject the return, would not give me answers to why, and told me they would check into it and call me back. Another manager called me back and told me there was nothing they were going to do about it. I told him how unsatisfied I was with the employees customer service, how I had been treated and lied to and just have the rum around. I told him that I would go to someone else and asked him for his name and he guff ave me a different name then he had when he first,called. He had said his name was Nathan. When I asked for it again he said it was Bobby. I called him out for lying about his name.<br /> <br /> I was appalled by the treatment I received as their loyal customer. I told them sorry if there was a misunderstanding but in the end the Customers should always be right and that I would not be shopping there ever again, and that I was going to advise anyone I could not to shop there and about my experience there and they still didn't give me answers. I was treated disrespect fully, lied to, and made to feel like I was a criminal. <br /> <br /> I then called the Home. Depot headquarters and talked to them and I got,the same run around and disrespect. They told mentioned up to the store manager to accept the return or not and there is nothing anyone was going to do about any of it. <br /> <br /> I am so disappointed in the customer service, rules and judgments, and their over all lack of care for their customers needs or concerns.<br /> <br /> If I were you I would never shop there. I never will again.VIgo to Lowe's instead. They have good customer service and good prices. I have always had a good experience there. <br /> <br /> Home Depot disrespects and lies to their customers. I would rather shop where the company believes the customer is always right.<br /> <br /> Home Depot, it is not just me saying these things. People all over are talking about how horrible you are. What has become of you? A few years ago these kinds of problems were never happening. You should change some things or you will loose more customers than just me.