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Here is a way to get a refund for FREE by following these steps.////I THINK////I recently bought a kindle online through craigslist.(BRAND NEW) I registered it under my amazon prim account,note im not sure but I believe when you register your kindle online that starts the manufacture warranty .4 months later the screen went blank. I did not call amazon I contacted them through the amazon instant messenger, I told them what happened, they ran me through the hold the power buttonon the kindle for 30 secs spill but remember, I have no screen so I couldn't even do the famous MAYDAY call .Anyways I talked with three people.#1 amazon general rep,then he sent me to kindle tech....then to kindle specialist. He tried to do a reset from his end and I guess he couldn't get so... He finally comes back after 3 minutes and says."I'm going to send you a new kindle...that simple yall .Again I'm not sure if its because I have amazon prim on my account, or the manufacture warranty was still good. note I did not buy a warranty at all.So good luck everyone . Hope this helped.