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On Verizon's recommendation, I ordered a MiFi device for my home Internet connection (no cable or DSL available). I requested a device that would work unattended, but after several failures when it needed to be reset, I called and switched to a voice/data router 10 days later, which works well. I was told I had 14 days to change my mind, and that there was time to ship the device back for credit.<br /> However, I was unable to print a return label. The URL provided by Verizon for printing the return label had no such capability, and when I tried to create a MyVerizon account, I could not get the password because text is not used in the router. I received the password in a letter instead a week later and it didn't work. The second time I typed it very carefully, and the account locked up.<br /> Customer service was unable to do anything, in spite of repeated calls during the next month. One person tried to send me a label, but I never received it. Finally, a creative individual got my account to work in a roundabout way and also sent me a label.<br /> I returned the MiFi expecting a credit of $115, but the credit was $0. <br /> No one has been able to fix this, and there has been no reason given. I don't know how this will end, I'm not paying for a device that I returned and Verizon verified they have.<br /> Verizon has nice customer service people but they can't fix issues like this. I'm fed up.