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I purchased and redeemed vouchers for a theatre show. Even though Groupon's site claims that the tickets are e-tickets, when I booked the tickets on a separate site (which was obligatory)it said tickets were to be collected from the box office. I have not been sent any e-tickets. The box office has no idea whether or not there will be tickets waiting for me. According to them- and I spoke with them 3 times- this is Groupon's place to inform me where to collect the tickets. Groupon has told me I have to deal with the merchant/box office. I feel like a ping pong ball being tossed back and forth. I have no email confirmation nor is there any confirmation in my Groupon account that I have a reservation to see this show on a certain date at a certain time and the theatre has no record of my purchase. Groupon has a record of my purchase but no date or time or venue information. It's appalling. I could very well show up and find that I have paid for non-existent tickets for my guests and me. I am smoking angry and will never use Groupon again. I could have bought the tickets at full price- 2 quid more! As it stands, I've paid more than their value on account of the 7 phone calls I've made... all lasting around 40 minutes. Ridiculously stressful!! And Groupon kills businesses, so really is it worth it??