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2 months ago, I purchased an HP computer directly from the company. Its never worked, freezing multiple times each day. 3 phone calls to their tech support, who took over and went through the computer thoroughly, yielded no improvement...still freezes. Called today requesting a refund. Jason had me on hold for over 30 minutes, waiting to talk to his supervisor, who he assured me would help me. Once Joanne the supervisor came on the line, she immediately informed me that someone else would be calling me sometime over the next 48 hours, however that person does not work on the weekends. When I asked Joanne for her employee id number, she refused to provide. In summary, a company is known by its customer service....HP has none and their computers dont work....save the headache and purchase from a reputable company...dont buy HP...