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I went to the local Sears and tried to purchase a bed set. It was a bad sign that they had NO ONE working in the bedding department. Finally, someone from appliances rang up my purchase. I paid by credit card. Told that the set would deliver later that week. Went home and checked the item number on the receipt to what was on the website, as I did not get the feeling he fully knew what he was doing, even though he was a nice guy, trying to cover another area. Sure enough, he only rung me up for a mattress and not a box spring. I wanted the set and not just a mattress. Called the store and they could not fix the issue over the phone, but made me return across town back to the store. Offered me no compensation for the inconvenience of their mistake- not even a coupon for a future purchase. I thought it was good we got it squared away before being disappointed on the delivery date. Oh, they kindly informed me that delivery would now take another week (even though I returned to the store within hours to correct the issue that same day!) Of course, it has been a week and no credit for the original purchase has appeared on my credit card. Had the wife not asked for this set, I would surly have taken my purchase to a store that really wants to earn your business. Funny how the charges appear on my credit card the very same day, but I am sure it will likely take 30 days for my credit to appear- again, for their mistake. I have even lower expectations for what condition this new set will arrive, assuming it actually comes on the revised ship date. Agree with others- this is not the store that it once was.