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I have bought the 3rd laptop and have reported for almost 3 years the same complaints! All is suppose to be documented! I want my money back! It has been a nightmare for someone like myself that had gone beyond the call of duty for Dell loyalty! I. Maria G. Triana PS all had to do with the tech support, anytime they got a hold of my laptop they either ruined the hard drive, deleted files...including all my virus protection, had me use my visa card to pay for various services, were rude at times on the phone, I would even call 2 and 3 time in one day and I would get 3 and 3 different answers. They blamed windows 8, a hard drive in a new ..well all 3 laptops, the soft wear, and for only a small fee (my Visa yet again) let me send you yet another box Mrs. Triana, or you are literally on the phone weekly with them for hours! Since I am a chef by profession and deal with knives not laptops they assume I am an idiot and all so very politely have a different answer and story to tell as why my 3rd Dell laptop in 3 years I have bought and suffering with. I bought the 3rd out of loyalty and stupidity! Plus the fact it was all I was able to afford, But I don't even dare to do un lie banking, never mind when they said dor a fee of $280 or 1 time of $98 we can fix this issue! Sound familiar!! they deleted my virus protection 2x's when THEY were working on it and that's