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I made a purchase that I intended to use but after purchase I realized I had misread the ending date so am unable to use. I asked for a refund before the 3 day grave period ended and instead of a credit card refund I received a groupon bucks refund. That is not what your policy stated! Not cool and I see after reading other comments that its common practice. If I had known that I'd have kept the "deal" and given it as a gift or to charity. Never had issues w/any other "Deal" company. Obviously Groupon isn't as trustworthy!