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I purchased a haircut and wash through groupon for a Bella Salon in Melrose, Mass and I have been calling the store for a month. Nobody has returned my voicemails or has even offered to refund me. After reading the groupon "promise" it looks like that refund is never going to happen. Who doesn't have money these days to throw down the drain. I thought this was a great site but now having lost my money TWICE...I am done and I will tell anyone else using this site the very same. After working in customer service and treating my customers with the upmost respect and curtsey, I am appalled.