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My name is Solange Greco, I am a Brazilian Ambassadress and I live in Istambul. I need my telephone like anybody else working all the time. I bought a new one, which I have for not more than 4 months and I am still paying it. However, many times the cel. phone blocks and I cannot call or receive any calls.<br /> Due to this problems I lost many important calls and contacts. I wish I could be refunded for that. I still have a more simple Samsung that still works with a number in Italy and I can assure it never happened this before. I was recommending this telephone to my husband, but not anymore. I have some friends who also have Samsung and all of them are claiming the same problem. What happened to your factory? You should be responsible for the products you put in the market. My Government had to communicate with me and it was impossible. I am passing by a person that do not answer the phone and even worse an irresponsible one. What can you do?