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This was the most horrible experience my tech department and my school has ever experienced. First you have to speak to somebody in INDIA and you can barely understand them. Then to return the hard drive they are for some reason asking for our credit card and then they are telling us the credit card cant go thru which is ridiculous because calling the credit card there is no problem with the card. When asked how much they are authorizing the person doesn't know. My IT and me were on the phone for 2 hours and it's still not resolved. EXPLAIN this crazy procedure. Also if I would like to speak to someone in AMERICA that can speak english.