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I am yet another 'ex'- QVC customer. For more than ten years I have spent thousands of pounds with the shopping channel, had 100% payment history and always returned 'un-used' items only, if they were not as described, sized incorrectly/material rubbish or faulty ( which is lots!! ) I also have received 'The Letter' taking away my QVC &quot; shopping privileges&quot; because of 40% returns. SO, what is that all about then, their 'NO QUIBBLE 30 DAY MONEY BACK GUARANTEE'?? Sorry but that is totally FALSE information..!!<br /> <br /> Hundreds of customers also have had 'The letter' <br /> <br /> and after us having to pay sometimes triple the postage of what it actually costs, plus the returns postage if we are not 100% totally satisfied. This is the nature of their business, surely it is swings &amp; roundabouts, as more of their customers keep all their items ordered, which must make up for the returns. They are crying that by cancelling these accounts, makes for a better improved QVC...!!! ??? The customers should be the one's complaining, due to the incredibly high p/p charges.