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I purchased a product about a week ago. This product was mostly glass and was marked fragile, however it was completely shattered when I received it. I attempted to return it but there is a no return policy for this product. I also emailed the customer service center inquiring what could be done and I have yet to receive a reply (keep in mind a response was supposed to be delivered within 24 hours). At this point I do not know what to do, any advice on further actions I should take?