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I purchased a laptop in June 2013 and it stopped working not once but now 4 times updates from Windows 8. I have followed the wonderful instructions from Samsungs customer service representatives to send it away and was told the last time if I sent the unit 3 times for repair they would replace it or refund me my purchase value. They lied and have told me I have to send it away for a fourth time. The hard drive has supposedly been replaced 3 times and the motherboard once. It was suggested to me by a IT person the issue is the model of laptop I have is not compatible with Windows 8 and I think he is right because the first time the laptop crashed the customer service representative said to me the model of laptop I have should have Windows 7 on it not Windows 8.<br /> More than frustrated and really don't know what options I have