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I want a refund. I am a CEO and purchased a package and scheduled my 2nd of 6 appointments. My time is booked at $500 per hour. If I miss an appointment with this aesthetician, I am charged $79. However, she missed mine after texting me and saying "sure what time tomorrow" to which I responded "3" and my iPhone assured me she was delivered this message. Then when I show her after she tells me "she never" got it, does not even offer anything but "sorry I didn't get it". It is rude for a business owner to charge clientele for missed appointments but do nothing in return when they waste the time of their patron. Glow Goddess is a one woman operation and isn't a place I would recommend if your time is money. I want a refund, I have only used 1 of six sessions, and first should be free because if my time wasted here today.