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Verizon charged my account twice now refuses to refund it back....ive jumped through all there hoops and still have no refund, i dont make alot of money, bit I work pay my bills on times like i was doing with my phone payment,then they took it out once again, still not resolved. they refuse to tell me the steps i need to take to get my money back,they left my account with only 100 dollars in it and i just got paid, now my grandbaby doesnt get the presents she was getting and verizon could give a darn that i just well they just broke her little heart.