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I bought an iPhone fory daughter for Christmas. I activated it on 12/3 and went to wrap it 12/23 when I figured I should call it. We'll it seems I don't get service is my location at all! Even though online before I bought it I checked for service and it said "Good news! There's service in your area!" When I called to speak with a rep. They were very rude from what I could understand and not helpful at all. Finally I spoke to someone who gave me the address for returns and I mailed the phone out. They received it but I never called to ask about where my $200.000. I read all the reviews here and I figure it's worth the money not to ever have to speak to them again. So anyone who is doing a civil action, I am on board.