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i bought two lg3virgin mobil phones.one I gave to my boyfriend and he lost it.V.G.M NEVER sent him his replacement phone at all,when he called about it they had issued it to a different person and told him they have no record of it AT ALL.THEY REISSUED IT BECAUSE HE GAVE THEM ALOT OF CRAP.HE wanted it upgraded and really let them have it.SO they made it go away all his info and allthey said they had no record of him having a phone with him at all.they never heard of him or had any record.Ijust talked to them and they asked me what name was on the 2nd phone I bought.what the pin was and what was his favorite pets name was.which I answered them all correct.so he admitted they have a record of his phone and the call was recorded,today.They r giving me a hoopla about replaceing my phone now.They want me to pay a low price for it,to replace it.If it is a reasonable amount, I will pay for it.They hung up with the excuse they have a slow computer.I will call back now to see if computers r slow or down.they couldn't give me a price until they call me back.But since they never sent a replacement for my other phone I should get one replaced for free,if I do or not I will finish this entery