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I purchased a Lego City Fire Station on line for my son for Christmas but instead he wanted a Lego City Police Station so I returned the Fire Station to the store with the on line receipt (which was still not good enough) and I was told that I could only get a gift card, and that I could purchase the Police station on line with the gift card only to find out they do not carry that product in the store or on line. So now I am stuck with a gift card that I can't purchase what I really want with it. I called customer service what a joke they are, they will not help me out at all. I asked them if I could purchase the Fire Station back for the price that I original paid for which is the price of the gift card and was told that I would have to pay the difference by a different method of payment.<br /> <br /> This is the worst customer service I have ever received. I work in retail and our policy is ti always make the customer happy but I guess that is not the case with Toys R Us. You just lost me as a customer.