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I bought a Snakebite monster truck from the Store in Greenville Nc. onthe 17th, but they had an online sale on the 19th 30$ cheaper. So I called the store and ask them will thwy honor that price? So she asked was it online only I replied no because I could purchase and pick it up athe store. This was all bogus actions because they have a computer right there at customer service. I asked to speek to manager and she had to so-call find them had me on hold for 20mins, so long that when she (the same customer service rep), answered the phone Hello this is Toys R Us. I was immediately upset and once again to ask her what do I do since I bought the last one one the 17th. Mind you the online site showed none in-stock. So after a whole lot of attitude and sighs she goes and finds her manager and they agree to refund me the difference. So now ten minutes later I am at the store and see they have a computer at Cusotmer Service, a few of them by the way. Once again I am questioned about my refund and they cannot do it because it only pertains to on-line orders. Now I have to see a manager again, they check it in front of me on their computer 5 mins now instead of 20. I finally get my refund for the difference. So now I'm curious the web site says out of stock. I go to the shelf and what do I see. A snake Bite truck. Buy it there you pay 118$ by it on-line and pick it up form the store, 76$. so now tell me is this right. when I asked who answered the phone the reply, "I dont know everyone here kinda does". Talking about the worst customer service and dishonesty. Shame on you Toys R U