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I agree with others about the return policy. QVC totally miss leads people. For gods sake, they screw everyone with that outrageous shipping cost for products that do not cost that much to ship. I was one who received one of those nasty letters as well about the returns and I have literally bought thousands and thousands of products. But at the end of the day, they truly do not cherish their customers at all!! What goes around comes around so I hope QVC will get their day!!!!