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I was told by my rep that a $5 return fee is to be charged to me. When I contacted Avon they said it is up to the discretion of each rep to charge the fee or not. Really this is Avon giving the OK to charge it yet they want me to complain to my rep. Avon, take the lead on this and don't charge your rep hence no charge to a customer. This will be the last time I deal with Avon, they saw to that.