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Hello,<br /> <br /> I am Abilash and my friend purchased Samsung S4 phone couple of months back from Bangalore Samsung Smart Cafe, Bangalore, India.<br /> <br /> Already, we have given the phone to the service center twice because of severe heating and hanging issues. Both the time, they said that the problem is resolved but even today the phone gets hangs and also the battery goes off suddenly.<br /> There are about 4 executives who have interacted with us and the response was pathetic. The 2nd time we gave the phone, they said the problem is with the motherboard.<br /> Plz understand that we paid 40,000 INR for this phone and its a huge investment and there were lots of hope when we bought this phone<br /> I had a respect for this brand but now, both the phone and the service that we received till date is pathetic and very poor.<br /> The worst part is response from your customer care executives.<br /> <br /> Now again they are asking us to give it to the service center and to be put under observation.<br /> I dont understand whether your team doesn't have value for customers or is this how your guys behave with the customers always?<br /> <br /> Why I should I give it to the customer service center everytime and its just the 3rd month since we purchased this phone.<br /> <br /> Why don't you accept that the phone has a problem and replace it for me?<br /> I dont want this phone now and want my money to be refunded.<br /> I have already lost the trust in your brand and dont want things to get worser.<br /> Even when the problem was realized and explained to Samsung executives just after 2 weeks of purchase, they refused to get it rectified replace it and the response was pathetic.