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This is for anyone even thinking about Virgin Mobile. I called in ordered a phone on 6/21/13, phone came on 6/24/13, I called to activate it, check this out the serial # was already in use, mind you the phone was brand new came in a closed packaged box from their own warehouse. For one week they tried to figure this out, next I sent the phone back on 7/2, they received it on 7/5, and today is 7/23 and Iam still trying to get my refund, 8 Case#s have been made, each rep tells me its going to take 72 hours for my refund, everytime they tell the previous rep forgot something. This is the worst cell phone experience I have ever had. $434.41 worth of misery, no phone and no money. This should be illegal. Take heed who ever is thinking about this company.