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I have NEVER been turned away from returning an on-line article. I've looked thru all of Walgreens returning an item and I cannot get an authorization to do so. I have to call a shipping company to arrange for that. I have no authorization tag so I cannot return the items. I am a care giver for my husband and, I too am disabled. That is the only reason I order on-line because of its assability. However, I will never order from Walgreens again. I need service and they don't provide that. Donna Wiebe, Oregon