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HP customer services in sweden is by far the worse I have ever encountered. I have been ripped off.<br /> I ordered an laptop computer from HP which was on disscount. Several weeks later the computer had not turned up.<br /> They had cancelled on order due to lack of stock without contacting me by phone. When they did contact me they offered me a laptop costing more and not so powerful. the sales rep from England who rang me did promise to delivery the orginal laptop and sold me microsoft word at a discount. <br /> Again the computer did not turn up and after contacting them they had even reopened the order or done a new order. <br /> I cancelled the order after waiting over three weeks and send the microsoft word package back as we discussed over the telephone. <br /> Three weeks later I had not recieved a refund for the micosoft word 840 kr 85 pounds. Which they deducted from my card after we had disscuss that I longer needed after I had not recieved the laptop. <br /> After contacting them they at HP sweden say they have not recieved the package. After checking with the post they say they say they at HP have recieved it. <br /> the Hp sweden sales will not help me and will not pay the refund. they are trying to blame the post and verse verser. <br /> I have lost 840 kr and time wasted trying to get to the bottom of this. <br /> I suspend that it has been misplaced at hp or someone has stolen it. I have no prove of this but by the way they are trying to cover up, one is getting suspious.<br /> This is really bad and I will never ever again buy anything again form HP.