Posted by Anonymous
I received an answer to my email about returning a pair of shoes about 3 weeks ago.
I still have not received the return material. When can I expect to hear from you?
Zappos customer service is mind blowing!! I bought a pretty expensive purse from them about a year ago, and it already started falling apart. I had no idea they had a 1 year return policy, but thought I would ask if I could get 50% store credit or anything. I just wanted to give the purse back. They were willing to give me a full refund. I opted for an exchange, as I just wanted a quality purse. I was left speechless with how quickly everything was processed & taken care of. Zappos is the best company I have ever shopped with.
I can't begin to tell you how much I love your customer service policies. I don't want to buy anything online unless I can get it from Zappos! I found the perfect shoes for my daughter's wedding and ordered them five months in advance. My broken foot is still healing and can't yet fit into my regular size. Because I got the shoes from Zappos, I don't need to worry if I need to go up in size to fit my foot if still doesn't fit by the wedding. I may even keep these and also get a larger size just to wear one of each. Only because it's Zappos do I not mind spending more money, because I know I will be getting great deals and service from them for the rest of my life.
Today I discovered two unauthorized payments to Zappos on my bank statement, one dated July 19 for ...that they made the mistake, they will not return my money until I process the dispute through the bank which will take another 2-3 weeks. Unbelievable!... a supervisor and was denied. I am confident I will get my money back in another month or so.
Love Zappos! I have ordered many shoes from them (and returned many)...they never complain, ...returned shoes) they bumped me up to VIP status. Now I receive my orders with next day shipping! BOOYEA! Have you ever had to call them for customer service. The people that answer ... to amaze me. Customer Service is NOT dead...Look to Zappos. Trust me...I am the fussiest crab you will ...
... anymore - they find it so much easier to find what they want on Zappos). I also like that you can read "real person" reviews ...the shoes were at my doorstep before 10a.m. on Friday (how do they do that????). The return process was so easy - the shoes were gone by Friday afternoon and the refund was immediate (I asked for credit, I will 100% certainly use it). I wish every company could be like Zappos.
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