Posted by Anonymous
Still waiting reply regarding refund on my account !
I'm completely disguised with this service. I made a order and used a promo code for new customers, which I was, and they processed my order and then canceled it and said a lame excuse saying it was for a corporate account. But they are picking and choosing the orders to actually fill and send out and which to cancel. Beyond upset with this company!
Absolutely no issues with refund/replacement policy. My cards came in with the text too small, but I also saw a couple other modifications they needed once I had them in hand. I got a full credit to my account to cover the modifications and had a second set sent to me right away.
I ordered 2 shirts and when I received the package I quickly realized I had ordered the wrong sizes. I called right away to see if I could exchange or get a refund. The rep was polite and understanding. Asked what I sizes I really needed- filled out a replacement order and told me it would be at no cost to me to get the new sizes and it should arrive in 3 days. They are fabulous!!
While I was gravely disappointed by the quality of the business cards I ordered, they refunded my order immediately as requested, and I didn't have to go through the hassle of shipping them back first, so I could just recycle them. I'm pleased with the ease at which they handled it!
I placed an order for flyers, brochures, banner, tee shirts and Polo shirts on Sunday, what a fantastic company the order was delivered on Tuesday. Unfortunately the polo shirts arrived smaller then the stated size, I contacted Vistaprint they were full of apologies and could not have been more helpful and will send out the larger size and should be with me on Thursday. I will certainly use the company again and will recommend them to friends. Thank you for being SO GOOD.
.... Not only that she offered me a choice. Do I want the banner re-made and resent at no costs or do I want a full refund. Oh Lord today was my lucky day. I should have my banner in 7 days. I hope. LOL. I have never had a problem with them before. I love there merchandise. It's not crazy priced and gets the word out. ...
I ordered "free" business cards (under a promotion) that ended up costing $38. When I received the cards, the ...number but the number is sutomated only. I have sent e-mails with no reply. I want to return this lousy product and get my money back. Does anyone have a phone number for a live person?
I had a credit applied to my account, and the woman said, "When you place the new order, if the discount applied during ... to reach a live person. My emails sent on Monday have yet to be returned. 48 hours my ass. Their customer service sucks.
I too have used VistaPrint for years and LOTS of printing and promo items without issue...until NOW! Ordered two items from them that did not show up on... NO clue what my 'issue' was with the stuff not showing up on time...so she cancelled the orders and refunded me! (I really NEEDED the printing) SO, I contacted them by phone...same thing...she didn't 'get it' and offered...for them! I am patient and reasonable, I understand that mistakes are made, but when my company makes mistakes...I make sure that they are fixed! VERY disappointed with VistaPrint!
... complaints whatsoever. They offer free products and all you pay is shipping. True, the shipping costs are higher than average, but consider that you're getting the product for free and ... I have had some issues where a product arrived defective, but customer service either reordered the product or refunded my shipping cost. Sometimes they ask you to send them the defective product so that they can ... orders get live customer service. This is the only complaint I now have against Vistaprint -- they seem to be discriminating against the customers that they themselves entice ...
... $100) and never received my check within the 10 business days they indicated. I called their CSR dept and they indicated ... that I would get a check in the mail within 10 business days, so I will provide a followup comment. I can only provide WORST as the ratings for Vistaprint as my first attempt with a CSR at trying to get my ... receiving it at all and B. Employee error at Vistaprint not following through with that refund. If they do better the second phone call and I receive my refund in the 10 business days as I was informed, I will reconsider the ratings.
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