Urban Outfitters Returns and Refunds

Please find details regarding the return and refund policies for Urban Outfitters below. We encourage you to leave a comment regarding your experience requesting a return or refund from Urban Outfitters so others can benefit from what you learned.



In-Store Purchases

Any merchandise that is has not been worm, washed or is defective can be returned for a refund or exchanged. Returns for refund must be done within 30 days of the item being shipped. For items returned to Urban Outfitters after the 30 day period, refunds will be given as an E-Merchandise Credit. If you are returning a gift, a gift card will be sent to the same shipping address as the original order.

There are 3 options for returning items to Urban Outfitters:
  • By using the pre-paid return label included with the original shipment.
  • By mailing the return to:
    Urban Outfitters
    30 Industrial Park Blvd.
    Trenton, SC 29847
    Attn: Returns Dept.
  • By returning the item to an Urban Outfitters store in the US or Canada. In store returns must be accompanied by the packing list.
Price Changes

If an item that you purchase from Urban Outfitters has been reduced in price within 14 days after the shipment date, you may contact UrbanOutfitters.com to obtain a price adjustment. Adjustments can only be issued for purchases made online.

Free Pick Up of Returns

If you use the pre-paid shipping label to return an item, the USPS provides free pick-up service. A pickup can be requested on the USPS website.

Online Purchases

Items can be exchanged by using a pre-paid envelope, shipping the item back to Urban Outfitters or by presenting the item in store. To request an exchange, you should indicate the item that you would like to receive in place of the item you are returning on the packing list. Include the packing list with your return.

Once your exchange request is processed, you will receive an email confirming when your new item is shipped. If the item you requested is unavailable, a refund will be issued to your original method of payment instead.

See what others are saying about Urban Outfitters returns, refunds and exchanges

Posted by bk


I ordered my granddaughter a lovely dress,couldn't wait to get it. What I received was a top for 19.00. The dress was 29.99. I can not print a free label from the site given. I also ordered a sweater which was very nice. Called the number given.The lady said they would call in 3 to 7 business days. Forsure will not take a chance ordering anything else for xmas.

Posted by Ellie


...Spent over £300 on an express next day order. The following week when the order still hadn't arrived I was told that their 'next day' service can take 48hrs to pack and another day to arrive. The order still didn't arrive. Out of 5 emails sent ...'t care less, and in the end just refunded me, no apology, nothing. I will never ...