Posted by Calgary
I had an unexpected medical emergency in October. I had to cancel the flight and United was really good about refunding the cheque minus some dollars. However, I didn't' receive anything! After 7 calls to their "service line" I spoke with 6 agents in refunds...each one saying they would have a response in 24 hours or 48 hours. That didn't happen....they had "to check to see if the cheque was cashed.
On my 7th try today, I found out the cheque was printed and will be mailed out. Thank you for that! I just wish it hadn't taken 7 calls to get a positive response. Will probably fly different airline next time.