Trend Micro Returns and Refunds

Please find details regarding the return and refund policies for Trend Micro below. We encourage you to leave a comment regarding your experience requesting a return or refund from Trend Micro so others can benefit from what you learned.

Trend Micro Return Policy

Trend Micro, a well-known IT company, headed by Eva Chen, provides a wide range of security software products for consumers and businesses alike. Some of their products include internet security software, antivirus software, mobile protection applications, and cloud environment and server solutions for business.

In line with being a leading security software company in operation for over 10 years, Trend Micro provides its customers with a reasonable amount of support. Some of this support specifically covers refunds for products and software bundles.

Refunds are processed within six weeks and will cover the full cost of the product (shipping and handling fees are additional). The company’s 30-day-money-back guarantee program is an excellent way to promote products and really show how much Trend Micro stands behind theirs. Every consumer is given a 30-day window to test out products and then the opportunity to, within that timeframe, return the item for any reason they may have.

This applies to online purchases and in-store purchases.

Specifically with retail store purchases, Trend Micro allows consumers to return in-store purchased items through an online verification and submission program. Simply by logging onto Trend Micro’s customer service website consumers can submit a refund request for products they are not satisfied with. This is an unusual opportunity granted by the home office for returns that retail locations are unwilling to process.

For instance, if a customer purchases a Trend Micro Titanium product from a local retail store and then decides to return it within 30 days, but the retailer does not want to accept the return, the individual can receive a full refund for the item via the company’s website. The purchaser would have to submit a scanned copy of their receipt along with their mailing address, email address and the reason why they would like a refund to receive this service-and all of this is done easily through the email support page found on the site.

A refund check will then be mailed to the customer to cover the cost of the product in six weeks or less. And though the company’s website does not clearly indicate the address to send the returned item to, this concern will likely be addressed once contact is made via the submission form. Trend Micro promises that a representative will respond to all request via email to consumers within 2 days, for any type of support related issues.

See what others are saying about Trend Micro returns, refunds and exchanges

Posted by JOHN

Trend Has A Very Slow Reimburse Policy Im Still Waiting For $39.95 For Download Security, Without Results!

Posted by Anonymous

I could not get trend micro internet security to load so I asked for a refund

Posted by Anonymous

... that wants you to agree to their terms and conditions.Asked them for trends number and he pretended not to hear me and hung up. ... made a claim through my bank and with the banks claim dept. listening contacted trend with the # given here. Hey guess what....maybe a refund. Stay away from trend!

Posted by Wayne

...PC. Had to introduce Adaware and Malwarebytes FREE versions by usb stick to fix problem.. FREE.. Rather than spend money on Trend Techc I had Norton tech remotely install their product and tune system at NO COST.. TREND you will fail if you keep this lack of service up. U SUCK.. Where is my A$88 refund

Posted by AngryAdmin

Trend Micro probably has the worst support I have ever experienced. I am a systems ...issues their anti spam solution on our exchange cluster, they told me to install... installing them crashed our whole exchange and I was lucky to get it running again. Why did it crash our exchange? Because it turns out the senior engineer named...

Posted by Anonymous

... just called Customer Service to have a charge for virus protection I didn't order removed ... of auto-renewal, though I haven't had Trend for two years. The customer service rep ..., very polite and after listening to my problem and locating the charge to my ... was also helpful and did issue a refund, after trying to sell me coverage... of pro-rated usage of the virus protection fee. Really? I have other coverage, I haven... yet I have to pay for two months? In all fairness the charge to my account was dated... I agreed and hopefully that will be the end of any charges from them. Though I didn't like the fact...

Posted by Julie

...instructed. i was connected right away to Ray and he took care of refunding my auto renewal ($71.95). he gave me a case number and stated i will have a refund on my credit card in 5-7 days. he also told me he was deleting "auto renewal" so i will not be charged again in the future. so far, the process has been perfect and seamless and i thank you for your ...

Posted by SalSar

...12. I spent several hours with several Aisan representatives figuring out all these charges. Long story short: I am stuck with the $48.95 and $7.95 ... because they are more than 30 days old (I was told no refunds after 30 days) by the time I noticed all these charges and complained. The $62.95 and $35.95 charges have been refunded (I verfied that they really have been) because I caught those in time. I told the reps. ... taken advantage of by this Co. and was just thankful to have caught some of the charges in time!!!! I hope this Company gets sued and goes out of business.

Posted by Anonymous

... co. Today, I encountered a virus apparently. I could not scan anything with trend titanium. I called for customer support. My four hour ordeal speaking only with Indian ... got a virus, and for $200.00 they would fix it? I asked for a refund for their product because wasn't cloud technology supposed to protect me? The ... to fix me at $99.99, still no deal, asked again for a refund. Was given another # supposed to be acoounting office for my refund. Another Indian rep who was sympathetic to my outrage. He encouraged me to get my refund stating that the $199.99 deal sounded like a scam. He was yet ...

Posted by CPinOK

I am happy to report that a will be getting refund following a request after Trends charged my account that I thought was not ... At first inquiry by e-mail, I was informed that the return policy was past the 30 days for online software pruchases. After ... destruction." I submitted it and am now waiting for a refund. I appreciate their help, and I don't think the charge was meant to be fraudulent. We all should be more... complete network clean out which wiped out the Trends coverage I didn't even know I still had....; web site I'm sure they will work with you. Thank you Trend Micro service team :)

Posted by Unhappy with TrendMicro

... informing me my subscription was due to expire in 6 days, and that the card on file with them was due to expire on or ... the link to renew, then I shouldn't be charged. Well guess what... a renewal fee of $62.95 shows up ... my bank account. After much double-talk from the cust. service rep, I am awaiting a refund within 5-7...

Posted by Cogerson Wife

... for years, sending a notice to a former e-mail address. I reported it as fraudulent to my card (CAPITOL ONE) who has been surprisingly great. Trend Micro has been surprisingly extremely difficult in processing the refund. 800-864-6027 - option # 2 for non-technical support. They created a case for me, and said it would take 5 - 7 days. 24 hours later they sent me an e-mail saying it had been ...