Sirius Returns and Refunds

Please find details regarding the return and refund policies for Sirius below. We encourage you to leave a comment regarding your experience requesting a return or refund from Sirius so others can benefit from what you learned.



Sirius Return Policy

Your satisfaction is important. If for any reason you are dissatisfied, follow the steps provided to return the product within 30 days and allow up to 8 weeks for processing:

1. You will need a Return Authorization (RMA). To obtain a RMA, call 1-800-422-7142 to request it. A RMA number must accompany every return or exchange in order to be processed. Also, the return must occur within 30 days of purchase.

2. Shipping costs are the responsibility of the customer. Within your shipment there may be a return label. If you use this label, then the fee shown on the Return slip will be deducted from your refund. This is easy and convenient. Simply write RMA number, affix the label to the outer container, and give it to your mail carrier. You may also opt to return it via your carrier. It is highly recommended that you use a carrier that provides a tracking number since if the shipment is lost and you have no proof of delivery, you will not receive your refund.

3.Before returning your package, please check to be certain all contents are in the carton. If any components are missing, the cost will be deducted from your refund. This includes the receiver and all accessories, manuals, warranty cards, etc. Be sure to remove all old labels if you are using the original container.

4.It is important to note that simply returning the radio does not cancel any subscriptions you may have. You will have to cancel your subscription separately. Keep in mind that some plans are non-refundable so check the terms and conditions before calling for a refund.

When you are ready, send your package to:
XM Satellite Radio
c/o Dot Com Dist.
300 Nixon Lane
Edison, NJ 08837

If you have any questions, call Customer Care at 1-800-422-7142

See what others are saying about Sirius returns, refunds and exchanges

Posted by NathanielS in Portland, Oregon


Unbelievable! That is my opinion of the cancellation process with Sirius. I have been a customer for two years and decided not to renew ... would happen when the two free months were up? You guessed it! My credit card would start being charged the monthly rate...works in the car, and I don't see a refund on my credit card. Extremely frustrated, I called the Sirius customer service number again and inquired... the refund on my credit card yet. I called AGAIN this morning, and I was told the refund had been processed yesterday and would appear on my card in 3 to 5 business days. Overall, this has been a ...

Posted by SgtRuss


...a new car. It came with three months of free Sirius radio programming. Loved it. So I signed up... too. So when it came time to re-up the Sirius for another year, I hesitated. The nice lady at... and decided that I would not continue with my Sirius subscription. I called to not have my subscription... Evidently, I DIDN"T actually cancel my account after all. Even though the lady acknowledged... tells me my card will be charged $130 and difference from the $200 will be refunded back to my card... you are going to lose a customer over $22 when I'm about to pay $80? Yes indeed. So thank you Sirius radio. ...

Posted by hkreutzb


... weather subscription, and they auto charge my account anyway. Sirius holds the credit card and do with it as they like, with no written advice to customer. What's wrong... 4 of my subscriptions. Now I wait for a $171.58 refund.... Don't expect it without me having to follow up...

Posted by Anonymous


... I immediately called Sirius to inquire as to what this charge was for, and was told that this was my 6 month renewal fee. Explained that I had cancelled approximately 2 years ago, ... rep told me he would give me a credit of $377.92 and that amount would be credited to my account in 3-5 business days. On my next credit card statement, I discovered the amount that was...minutes, they told me that all they could refund me was the $93.40. They said they ... Operator ID:465MP). My recommendation to anyone who is a customer of Sirius is to cancel immediately, save proof of cancellation, and ...

Posted by thehig


Update to my on going saga Sirius is the biggest bunch of liars I have ever done business with. Got a call today saying that my refund had been magically unstuck in the system but that my bank had declined the credit back to my account. So they were forced to issue a check that will arrive in 7-10 days. WOW! Just talked to my bank. The only credit they see from Sirius was not the $86.50 they owed me but a $1.00 test credit which my bank...

Posted by thehig


10/10/12 Erroneously billed by Sirius (Philippines) for $86.50. Asked immediately for a refund to be issued. CSA got confused and had to get a floor supervisor to help. 1 ... check on progress was told to just wait. Meanwhile had 3 NSF's on my bank account because Sirius had my money. 10/17/12- Called today to find out why my refund was not in my bank (5 Business Days). Was told that there was a system glitch and that it would need to be escalated. Escalated means 7-10 days to find out what happened. Then once they figure that out the 3-5 days starts over ...

Posted by Not a Happy Camper


I was charged for a service that I didnt ask for in the amount of $95.06 that was taken out of my banking account on october 4, 2012. When I discovered it on my banking statement, I called this number to reach someone over in the Phillipines, was told my money... them, I told them you had my credit card info on October 4th when you took the money out of my account., now I want a refund, was told I have to wait 5-10 business days, So think it over before signing up for satellite radio, because at the...

Posted by Too bad


... expired. (And apparently I would have been paying too much based on some of the responses I've... charged. I didn't get a confirmation number of the charge when I called, despite asking for it, and was told that I should sign... didn't leave me feeling confident about their process; their online system was down at the time of the call. The next day I turned on the radio only to find that my service... told that the amount was refunded and it should take 3-5 days for it to reflect in my credit card account. ... sad is that? I paid for the service, they got my money, and they cancelled me! I enjoyed the...

Posted by siriuslyreadytogo


... for several years. YES, the auto renewal policy is total crap, if the company only ... would have if they changed that policy.. they would make so much ... yet to get one notice that my card is about to be charged. If they AT LEAST did ... the credit or a refund for the time not used in a monetary amount and there are no fees .... Everything auto renews these days. your cell phone, cable, newspaper, magazines.... AT LEAST NOTIFY your customers that they are about to be charged again. It's very, very simple. You... customers about what is going on with their money. Speed up the refund process, etc.. There is no...

Posted by Teaha Frazier


... he done so for a year, we got charged for our service and someone elses! Since March we have also been getting charged for that same persons monthly payment twice a month! I have all my bank statements since March...your company the proof so my money can be refunded do to the fraud! I will never have ...