Shutterfly Returns and Refunds

Please find details regarding the return and refund policies for Shutterfly below. We encourage you to leave a comment regarding your experience requesting a return or refund from Shutterfly so others can benefit from what you learned.



Shutterfly Return Policy

Shutterfly recommends that you contact them before returning any merchandise, as there might be other options to solve any problem that you might be having with it. You can return merchandise by printing out and completing the return form on their website to obtain a refund. Additional instructions, including the return address, are provided on this form. Shutterfly reserves the right to issue a store credit if the items were returned after 60 days following the delivery date.

If there is an issue with content, such as a problem with the image, you may contact Shutterfly's customer service to receive a product credit allowing you to place a new order. If merchandise is found to be defective on arrival or has suffered damage during shipping, your order may be reprinted and shipped again at no additional charge. Shutterfly may ask that you return the part of the order that was defective for inspection if the merchandise has defects or an error was made on their part. The original shipping charges for your order will be refunded if you return the entire order or if there was any error on Shutterfly's part. Refunds may take up to four weeks to be processed after you send back the items.

See what others are saying about Shutterfly returns, refunds and exchanges

Posted by Bobbi


Don't do business with this company. I ordered 2 16X20 metal prints and they came to my home blank. They offered me 50% off on the reorder which I did, however they would not refund my $150.00 for the initial screw up. They have absolutely no quality control, who sends you blank pictures then forces you to accept them? I finally am having my credit card company deal with these people, they had the nerve to fight my complaint! They offered me a $90 credit, I simply want the original refund and that's not even the amount of my order. Since I complained to the credit card company they pulled the $90 which is fine as I won't deal with this again. I found this refund on the internet but didn't on the site, I would have returned the pictures if they requested for a refund if they would have let me know how. 100% happiness guarantee, seriously folks! How much more unhappy do you want a customer to be!!!!! Shame on you!

Posted by Bobbi


Don't do business with this company. I ordered 2 16X20 metal prints and they came to my home blank. They offered me 50% off on the reorder which I did, however they would not refund my $150.00 for the initial screw up. They have absolutely no quality control, who sends you blank pictures then forces you to accept them? I finally am having my credit card company deal with these people, they had the nerve to fight my complaint! They offered me a $90 credit, I simply want the original refund and that's not even the amount of my order. Since I complained to the credit card company they pulled the $90 which is fine as I won't deal with this again. 100% happiness guarantee, seriously folks! How much more unhappy do you want a customer to be!!!!! Shame on you!

Posted by Jodee


Never again will I do business with Shutterfly or with Uprintinvitations.com. I sent in my information and 7 hours later I made a change (I followed all the directions and paid the $5 change fee). My changes weren't able to be made and my invitations are useless! I had to make them myself and print them myself. The seller did absolutely nothing to try and accommodate. Im now out $40 plus what I spent to do them again.

Posted by Henkie


.... It arrived for Mother's Day with stained and damaged pages. Shutterfly replaced the book, only ... my account. (which ultimately led me to making another book) My second .... I complained to shutterfly 4 times, demanding not a credit but a refund of all of my money.... only offer to replace the book. I will never use them and plan on returning to Snapfish....

Posted by antproof


... used to bind the pages was too small and so by the time I was four months in the pages were unturnable. I emailed customer service and received a reply offering a refund, I replied to that and said what I wanted was a reprint with a bigger coil. No answer so I phoned and the obviously Indian lady told me that was the only size coil they had....

Posted by zurichch


... a week later it moved out by 2 weeks and they did NOT notify me. Secondly, email back and forth with Shutterfly is what you would expect from someone that can't speak or write english. Using simple language I asked for a refund..they never addressed that in 4 exchanges I had with them. Finally had to call them (Phillipeans) to get refund. HUGE waste of time