Posted by Pissed Off Customer
Sears cancelled my order for a Queen Size Mattress on January 27, 2018, with no notice given to me. I found out because I went online two days after I ordered the mattress to cancel it myself. It is now Feb. 8, 2018 and I still do not have my money refunded to my bank account. I have spoken to at least eleven unhelpful reps. at Sears. I have also filed a complaint with The BBB as well as moving forward in getting my money + with other agencies. Sears withdrew my money the same day I placed the order. Yet, they are taking more than enough time to refund my money. This is not a credit card, it is my debit card and I am pissed. I will not so much as purchase a sock from this sorry store. They need to close all stores and online store.