Saks Fifth Avenue Returns and Refunds

Please find details regarding the return and refund policies for Saks Fifth Avenue below. We encourage you to leave a comment regarding your experience requesting a return or refund from Saks Fifth Avenue so others can benefit from what you learned.



Saks Fifth Avenue Return Policy

High quality merchandise and satisfied customers are crucial to the success of Saks Fifth Avenue. If merchandise purchased at full price is reduced within 7 days of the date of purchase, a request for adjustment will be honored.

You may return or exchange an item in proper condition accompanied by the receipt within 30 days. After 30 days, the credit is calculated using the current sales price. Purchases of watches, jewelry, electronics, and sale merchandise are final after 30 days. SAKS FASHIONFIX purchases are not accepted for return in stores, or after 30 days. Personalized, monogrammed, and gourmet purchases are final.

Items purchased on saksfifthavenue.com may be returned to a store or by using the USPS pre-printed label and return form. Shipping charges will be deducted from your refund. However, you may choose a different carrier, at your expense.

If you wish to exchange an item for a different size, standard shipping is free on the new order and a refund will be issued for the returned merchandise upon receipt and processing.

Saks Fifth Avenue employs electronic analysis of return patterns and reserves the right to restrict or refuse transactions.

Please call Customer Service at 1-877-551-7257 for further assistance.

See what others are saying about Saks Fifth Avenue returns, refunds and exchanges

Posted by Cabbie18


I can tell you why the refund policy is only 30 days because I used to work at Saks in Beverly Hills. Half of all the merchandise sold would be returned and it was a huge loss of revenue for the company and sales personnel. Imagine that. HALF! People would generally use the merchandise by wearing it or using it a few times then return it with the tags still on. It was 10 years ago and if I remember correctly, the refund policy used to be 60 days. Which was fair! Most of the people returning were foreigners from Europe, Brazil and other countries and of course the Persians who always wanted something for nothing and if they did not get the refund they would put up a fight. It's no wonder The US and other countries have to argue with Iran. And let me tell you some customers were truly annoying or plain trouble. Even returning merchandise that was visibly dirty. So there you have it, half of society is just plain despicable. If you shop at Saks, make sure you really want what you are paying for. And for the love of God, if it's clothing, try it on first before buying it!! Yes it can take 3 to 4 weeks to get your refund but that's almost anywhere. Expect high-quality with Saks products. But do not expect to buy from Saks and then return The merchandise expecting a refund after 30 days. Have some damn integrity. You are supposed to buy, not borrow. As for you euro trash and Persians and other foreigners who expect something for nothing, you know who you are.

Posted by Tonis


Shopping at Saks.com is fine. But, if you want a refund forget it. I ordered a glass jar with cookies. When it arrived it was not packed right. It was in many pieces. I even cut myself on it. They told me to email a picture, which I did. They emailed back and said they would process the full refund. After 2 weeks I asked where is my refund. She said it takes 10 to 14 business days. That's crap. It's been over four weeks and nothing. I went on chat with Barbara Taylor. She said to send a picture. I said I already have, and even had a return number. She ended the chat. I'm calling my credit card and stopping payment. That is the only way to handle Saks! Also they lost a long term customer, I even cancelled my saks card after 20 years.

Posted by Life


The return policy in not competitive with other stores and is very inflexible. I would only purchase as a last resort if I could not find the product elsewhere. Wake up Sak's, before it's too late.

Posted by catex


I don't know whether I'd blame USPS or Saks, I returned skincare products to Saks via mail, because I found them cheaper at Neiman Marcus with better deal. However, this is the 7th day of mailing, I still can't track the package on usps.com with the parcel number on the return label provided by Saks. I wonder whether this happen for other customer returning by mail?

Posted by Chzy


return took like 3 weeks to process and finally I got a email said they got my returned item but now another 3 weeks, I still haven't get my money back. I contact them through email but there is no reply at all. OMG

Posted by Aquatalia


The return policy is not very customer friendly. I bought a pair of shoes $595>00 which seemed comfortable to walk when walking on the carpeted floor of the store. However when I wore them at home and walked from my home to the drive way they were not comfortable to walk and the sole of my feet hurt. In addition the leather got marked in just walking from the to the driveway on cemented concrete floor. Seeing this I was very disappointed mainly because I hadI spent almost $600.00 on a shoe and it was not comfortable to walk in. I knew a return would not be possible, but I wanted to get the shoe exchanged for another shoes of the same brand. I explained the whole situation to the store manager at the raleigh store, but he refused to do an exchange on grounds that store would have to take the loss. It would have been appreciated if Saks would ensure that the quality of the shoes on display was worth the price tag of the shoe.

I was a returning customer to Saks, but after this incident incident I do not think I will spend money in Saks.

Posted by Pbis


The return policy is ambiguous in that it says items purchased at full price can be returned within 30 days. Does this mean reduced items may not be returned? I tried to get clarification via phone and chat but there is no answer. Christmas shopping could be dicey online if a sale item is not returnable.

Posted by Klakson


YOU GUYS TAKE FOREVER TO REFUND! I shipped my item out on 11/10/17 due to damage, and it's already 11/30/17 and you guys still have not processed my return!

Posted by Alexa


Worst customer service. The african american lady working at the register on August 3,2017 at 8pm in the one at vineland rd was VERY RUDE, NOT WANTING TO GIVE AN EXPLANATION of why she couldnt do the return. She wasnt nice at all. She could've said the same things she said in a nicer way. But she was RUDE!! wont be returning or recommending that location

Posted by bella


worst customer service ever return a pair of jeans expensive sales person would not return them said they were not saleable condition are you kidding the way i purchased them is exactly the way i returned them had all tickets attached reciept everything never would i walk in your store and i love to shop ihave spent a lot of money at Saks you lost a good customer.

Posted by Style 1


I made a purchase for True religion dark green Camo jeans. January 14, 2017 one wash and the pants were falling apart I went to the store at the orange block they refused to credit or find me another pair of pants my purchase was made with a Saks card and I have all four colors of the troop religion pants this particular pair doesn't hold up pass a wash unbelievable

Posted by tewodros m geday


I need

Posted by CIPZ


you should do it he same as Nordstrom rack does in their return policy. I'm not going to be your customer.

Posted by MeNoLikey


I came online to check out the exchange policy because I have an item in the wrong size and receipt but I am discouraged to even contact Saks regarding the issue based on all the comments that alphabet been posted. What is Saks doing about their customer base? And do you guys even care? #stuck

Posted by Anonymous


I purchased a Chanel Powder Blush and YSL Lipstick and didn't like the color anymore I couldn't find my receipt and I didn't want my money back just wanted to Exchange for a different color but they gave me such a hard time and I was there for like 25 minutes because they couldn't find me in there system such CRAP! I WILL NEVER SHOP THERE AGAIN...

Posted by Damla


Hı! I bought a dress from this store today. When I came home I realized that dress was ripped. So I want to return but I couldn't find the receipt. I bought it with credit card. Still can İ return?

Posted by JoeG


The biggest rippoff store in the country!!! I purchase about $5,000 a month in merchandise at this store....Went to exchange a David Yurman ring that wasnt even worn at the Atlanta store and they wouldnt do it claiming that the ring was scratched....bunch of you kniw whats....i will not shop there anymore

Posted by DeeB


Online shoppers may get discouraged from making purchases if returning items will be held against. Purchasing apparel online comes with the possibility that it may need to be returned if it does not fit/is not the correct size and/or other concerns about the purchased item.

Posted by Cindy1234


Fiona at the Laura Mercier/Chantecaille make up counter in Greenwich, CT bold faced lied to me about the cost of my lipstick. She told me the Chantecaille was only $2 more than Laura Mercier, but a week later realized the Chantecaille was actually $12 more. Absolutely unprofessional and rude. Now I have to make another 20 minute trip to return it on principal. Beware!

Posted by Mikey


Terrible customer service. Returns take 3 weeks to "process", meaning the refund will not happen for nearly a month!

Total ripoff!